Winterhurst Operator 2023 | The City of Lakewood, Ohio

Winterhurst Operator 2023

The City of Lakewood is seeking interested, qualified operators to perform all aspects of the operation and management of the Winterhurst Ice Rink Facility.

The successful operator will act as a contractor for the City and be expected to provide all staffing, equipment, routine maintenance/upkeep, repairs, amenities, marketing and services for the operation of Winterhurst as an affordable and community-focused municipal ice rink facility.

It is critical that the operator work as a partner with the City to engage the community and establish Winterhurst as a “go-to” venue for residents, especially our youth.  The operator will be expected to achieve the following preliminary goals:

  1. Sustain the facility by upholding routine maintenance, upkeep, and cleanliness standards to the highest level.
  2. Provide a first-class customer service experience that fairly and transparently manages the facility in response to the needs of the community and tenant organizations.
  3. Strengthen the relationship between the facility, the community, and tenant organizations – growing and enhancing affordable, collaborative, ADM*-based programming and recreational opportunities to maximize the use of the facility and make it the premier ice facility in the region.
  4. Work closely with the City to maintain operations while long-term maintenance and capital improvements are made.

 *American Development Model

 Over the coming weeks, the City will work through a selection process – starting with issuing a Request for Qualifications (RFQ).  The selection process is anticipated to follow the below schedule (subject to change):


March 28 – RFQ Issued

April 11 (1pm) –  Winterhurst Open House

April 13 (4pm) – Questions Submitted by Email

April 17 (5pm) – City Responses Posted

April 21 (4pm) – RFQ Submittal Deadline

April 26-28 – Select Operator Interviews (Estimated)

May 2 – Short List and RFP Issued (Estimated)

May 26 (4pm) – RFP Submittal Deadline (Estimated)

June 5 – Selection of Operator (Estimated)