Frequently Asked Questions

What are all these scooters and bikes doing on the sidewalk?

These scooters and bikes belong to private companies and are available for the public to rent for short rides around the city. They are designed to be parked on the sidewalk, and lock to themselves rather than to a bike rack. They are also sometimes called “shared mobility devices” or a “dockless” bike & scooter share.

What are the green and white boxes in certain areas of the city?

These temporary boxes designate preferred parking locations (stations) for these scooters and bikes during this pilot.  Having designated parking stations helps to keep the scooters and bikes organized and limits clutter.  Depending on demand/use, more parking areas may be marked over time.

Where can dockless scooters and bikes be parked?

Users get an incentive from the company for parking in designated parking locations (the green/white boxes), but they can also park the scooter or bike in any appropriate/responsible location such as an existing bike rack or corral or on the sidewalk where the device does not obstruct pedestrian traffic, ramps, building entrances, or transit stops.  Scooters and bikes should never be parked in the roadway and should always be left standing upright.

There is a scooter parked in the wrong place. What should I do?

Call the vendor. Each scooter and bike has a vendor logo, 24-hour customer service phone number, and device ID number. Call the phone number on the bike or scooter and report your issue.  If the issue is not addressed within 2 hours after reported to vendor or is causing an immediate safety concern, call the Police non-emergency line (216-521-6773) and report it to the City.

Where are people supposed to ride scooters and bikes?

Scooters and bikes should be ridden in the street as near to the right side of the travel lane as practicable while obeying all traffic rules, signals, signs, and other control devices.  Use bike lanes when possible.  Do not ride on the sidewalk.

How should I drive my car when there are people on scooters and bikes on the road with me?

Share the road. People riding scooters and bikes are allowed on the road. While they will likely use bike lanes where available, bike and scooter riders can be in the travel lane to be visible and to avoid road hazards. Slow down and drive with caution.

Drivers may pass people on scooters and bikes if they leave at least three feet between the motor vehicle and the rider. This is state law. Where possible, change lanes to pass. You may cross a double yellow line to pass as long as you safely yield to oncoming traffic. Make sure you are safely ahead of the rider before merging back into the right lane. If there is not room to pass safely, follow behind at a safe distance until you can pass.

How do I use the scooters and bikes? How much do they cost? What if I don’t have a smartphone or credit card?

You can use the scooters and bikes by downloading the vendor’s application on your smartphone and setting up an account. The application will walk you through what to do. The exact pricing depends on the company.

Every company permitted to operate offers access options for people without smartphones or credit cards. The companies also have discount programs for low-income riders.

Why is the City allowing this?

The City is conducting this pilot – joining other communities within Cuyahoga County – to make these shared e-scooters and e-bikes available to provide an alternative transportation option for short trips, first/last mile to mass transit, and recreation.  For residents who don’t have access to a personal vehicle, scooters and bikes are a useful transportation option.